Customer Agreement

Jama cLEANING SERVICE

Customer Agreement

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Customer Guideline

At Jama Cleaning, our mission is to deliver exceptional cleaning services with excellence, consistency, and care. To ensure the best experience for both our clients and team members, we follow a set of operational guidelines that help us manage expectations, schedules, and safety for everyone involved.

Please take a moment to review our customer guidelines. A link to this document will also be sent along with your cleaning quote.

Customer Guidelines*

I acknowledge that I have received and read Jama Cleaning’s Customer Guidelines.

How Our Cleaners Operate

At Jama Cleaning, we are proud to have a trained, trustworthy, and professional team. To provide the highest quality service while respecting your home and time, please review the following: Our cleaners work in teams or individually depending on the size and type of service. We provide all cleaning supplies and equipment unless previously arranged otherwise. Our staff is trained to follow a checklist based on your requested cleaning type (standard, deep clean, move-in/out, etc.). To ensure efficiency and safety, we kindly ask that pets are secured and that the areas to be cleaned are accessible. While we love feedback, we ask that any instructions or changes to the service be communicated directly with our office, not the cleaners. We cannot guarantee the same cleaner for every visit. Cleaners may be reassigned due to illness, vacation, or changes in route schedules. However, rest assured that all Jama Cleaning staff are trained to provide consistent, high-quality service.

I acknowledge and understand how Jama Cleaning’s cleaners operate.

Arrival Window

We schedule cleanings Monday through Friday between 8:00 a.m. and 5:00 p.m. You will be given an estimated arrival time, and we work within a one-hour arrival window, except for the first appointment of the day, which is scheduled between 8:00–8:30 a.m. Our team will always do their best to arrive on time. However, unexpected delays such as traffic, weather, or last-minute schedule changes may affect our timing. If delays occur, our office will contact you with an updated arrival time.

Arrival Window *

I acknowledge that I have read and understand Jama Cleaning’s Arrival Window Guidelines

Cancellation Policy

We kindly ask for at least 24 business hours’ notice if you need to cancel your appointment. Cancellations made with less than 24 business hours’ notice will incur a 50% cancellation fee. If our team is unable to access your home or is turned away at arrival, the full service fee will be charged.

Cancellation Policy *

I understand Jama Cleaning’s cancellation policy.

Payment Policy

Payment is due on the day of service. Your credit card on file will be charged once the cleaning is completed.

Payment Policy *

I understand Jama Cleaning’s payment policy.

No Direct Hire / Non-Solicitation

Jama Cleaning invests time and resources into hiring, screening, and training our employees. For this reason, our clients agree not to hire or solicit Jama Cleaning employees for private work for a period of 24 months after the end of their employment with us. If this policy is violated, a $2,500 finder’s fee will be charged.

No Direct Hire / Non-Solicitation *

I understand and agree to Jama Cleaning’s No Direct Hire / Non-Solicitation Policy.

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Customer Agreement

Jama cLEANING SERVICE